Complaints & Grievances

Student Grievance Policy

Grievances Covered by This Policy

A grievance where a student believes, based on established administrative policies and procedures, that he or she has been treated in an arbitrary or capricious manner or been subjected to inappropriate behavior by a University office, department or other unit or division (herein referred to collectively as “unit”) or a representative of the University (faculty or staff). By way of example, grievances concerning violations of the University’s Freedom of Expression Regulation may be addressed under this Policy.

A grievance regarding free speech and freedom of expression related to the ECU Freedom of Expression Regulation should be addressed with the Dean of Students Office. Students, staff, and faculty have the freedom to discuss any problem that presents itself, as the First Amendment permits, and within the limits of viewpoint and content-neutral restrictions on time, place, and manner of expression that are necessary to achieve significant University interests. For additional information on the Freedom of Expression Regulation, please click here.

Grievances Not Covered by This Policy Include

Grade appeals:
The grievance process for grade appeals

Grievances under the Student Complaint Process outlined in the Faculty Manual

Grievances against a staff member to be submitted to the Human Resources Employee Relations Division

Grievances involving allegations of discrimination, harassment or retaliation based on membership in a protected class as set forth in the University’s Notice of Nondiscrimination Policy. These grievances should be referred to the Associate Provost for Equity and Diversity and would include grievances involving allegations of Prohibited Conduct under the Title IX Compliance and Resolution Regulation and/or University Regulation on Reports of Prohibited Interpersonal Violence and Related Misconduct.

 Institutional Complaints, which are handled pursuant to the Institutional Complaints Standard Operating Procedure

Student Complaints

East Carolina University (ECU) is committed to maximizing student success and providing the highest quality educational experience. In general, the investments that faculty and students make in assuring this excellence are part of ECU’s academic culture and are carried out in a very positive learning environment. Occasionally and for varied reasons, the experience can be negative. While this is a relatively rare event, ECU will provide a respectful and responsive avenue for students to lodge complaints concerning the performance of an instructor.

In addition, ECU must consider due process in notifying instructors of such complaints and in permitting appropriate responses.  Complaints from students whose identity is known by a chair, dean or other administrative officer of the University will be properly investigated. Confidential student educational records, including student complaints containing personally identifiable information, shall remain confidential to the extent required by applicable law, including the Family Educational Rights and Privacy Act (FERPA).

https://www.ecu.edu/cs-acad/fsonline/customcf/currentfacultymanual/part6section4.pdf

Informal Grievance Resolution

Prior to bringing a grievance forward against a University office or representative acting within their role or duty, students are encouraged to attempt a good-faith resolution of the grievance. This attempt may be made with the party directly involved with the disputed matter, or with the head of the department or unit in which the grievance arises. Please note that there are cases when it is appropriate to go directly to the formal grievance resolution process.  Attempts at information resolution should be initiated within 30 days of the incident in dispute.

Formal Grievance Resolution

Should a situation arise in which a student is unable to resolve his or her grievance informally, the University’s formal grievance process may be employed. This process, outlined below, should also be initiated within 30 days of the failed informal resolution if applicable.

Step I

A formal grievance is presented in writing to the Associate Vice Chancellor/Dean of Students (120 Umstead Hall ECU Greenville, NC). This written grievance must include the following:

Step II

Upon receipt of the formal grievance, a designee is appointed by the Associate Vice Chancellor/ Dean of Students to investigate the dispute.

If the grievance involves a university office or representative acting within their role or duty, the investigator determines the involvement of pertinent supervisors, department chairs and deans in the investigation. Depending upon the grievance, pertinent data (i.e., interview statements, documents) will be gathered by the investigator or the University office involved in the grievance. This data is then presented to the department for resolution.

If the grievance is based on personal misconduct by a faculty member or other University employee, the investigator gathers pertinent information and presents it to either the Provost (faculty complaint) or the Director of Employee Relations & Staff Development (staff complaint).

If a complaint cannot be resolved after exhausting East Carolina University’s procedure described above, the student may file a complaint with the following agencies: